Privacy Policy

1. Information we collect

• Order information: name, shipping and billing address, email, phone number, and items purchased.
• Payment information: processed directly by our payment processors (e.g., Stripe, Shopify Payments). We do not store full card numbers on our servers.
• Account information: if you create an account, your email and password hash.
• Communications: messages you send us through email or the contact form.
• Usage data: IP address, browser, device info, referring URL, pages viewed, and approximate location, collected via cookies and analytics.

2. How we use it

• To process, fulfill, and ship your orders.
• To send transactional emails (order confirmations, shipping updates).
• To respond to your support requests.
• To detect and prevent fraud, abuse, and security incidents.
• To improve the site, products, and customer experience.
• To send marketing emails — only if you opt in. You can unsubscribe at any time.

3. Who we share data with

We share the minimum data needed with service providers who help us run the business:

• Print and fulfillment partners (e.g., Printful) — to produce and ship your order.
• Shopify — our e-commerce platform.
• Payment processors — to charge your card securely.
• Analytics and email providers — to understand usage and send transactional or marketing emails.
• Legal authorities — when required by law, subpoena, or to protect our rights.

We do not sell your personal information.

4. Cookies

We use cookies and similar technologies for essential site functions (cart, checkout, login), analytics, and — where you've consented — marketing. You can block cookies in your browser settings; some site features may not work without them.

5. Your rights

Depending on where you live (e.g., EU/UK under GDPR, California under CCPA/CPRA), you may have rights to access, correct, delete, or port your data, and to opt out of certain processing. To exercise these rights, email hello@crosswalkers.shop.

6. Data retention

We keep order and tax records for as long as required by law (typically 7 years). Account data is retained while your account is active. Marketing data is retained until you unsubscribe.

7. Security

We use industry-standard safeguards, including TLS encryption in transit and reputable third-party processors. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8. Children

Crosswalkers is not directed to children under 13 (or under 16 in the EU/UK). We do not knowingly collect data from children. If you believe a child has provided us with personal info, contact us and we will delete it.

9. International transfers

Your data may be processed in countries other than your own, including the United States. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date above will change accordingly. Material changes will be communicated by email or a notice on the site.

11. Contact

Questions or requests: hello@crosswalkers.shop.